guru 69Privacy Policy

What Data We Collect

We collect information in several ways. When you sign up for guru 69, we ask for your name, email, phone number, and date of birth. We use this to create your account and verify your identity. We also collect your payment information—the payment method you choose (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, e-wallet) and transaction history.

During account verification (KYC), we ask for a copy of your ID and a selfie. We use these to confirm you are who you say you are and that you meet our eligibility requirements. We also collect your betting history, game activity, and account login information. This helps us detect fraud and understand how you use our platform.

We also collect technical data. When you use guru 69 on your phone or browser, we log your IP address, device type, operating system, and browser information. We use this to troubleshoot technical issues, improve performance, and detect unauthorized access.

How We Use Your Data

We use your data for several purposes. First, we verify your identity and eligibility to use guru 69. Second, we process your deposits and withdrawals. Third, we detect and prevent fraud—we monitor for suspicious activity like multiple accounts, unusual betting patterns, or unauthorized access attempts.

We also use your data to comply with local regulations. In jurisdictions where we operate, we may be required to report certain information to regulatory authorities. We also use your data to improve guru 69—we analyze how you use our platform to fix bugs, add features, and optimize performance.

Finally, we use your data to communicate with you. We send account notifications, payment confirmations, and support responses to your email and phone. We may also send you information about new features or promotions, but only if you've opted in to receive such communications.

Third-Party Processors

We work with third-party companies to operate guru 69. Our payment processors handle your deposit and withdrawal transactions. Our hosting provider stores our servers and databases. Our game studios provide the slot games, live-dealer tables, and sports data. We share only the data necessary for each third party to do their job.

Our servers may sit outside your jurisdiction. This means your data may be stored or processed in countries other than Indonesia. We ensure that all third parties follow data protection standards equivalent to our own. We have contracts in place that require them to protect your data and use it only for the purposes we specify.

We do not share your data with marketing companies, data brokers, or any other third parties without your explicit consent. If we change our third-party relationships, we'll update this policy.

How We Protect Your Data

We use industry-standard encryption to protect your data in transit and at rest. When you log into guru 69 or make a deposit, your connection is encrypted using TLS (Transport Layer Security). Your data on our servers is encrypted using AES-256 encryption. We also use secure password hashing so that even our staff cannot see your password.

We limit access to your data. Only authorized staff members can view your personal information, and only when necessary to do their job. We also maintain audit logs so we can track who accessed your data and when. If we detect unauthorized access, we investigate immediately.

We also protect your data from loss. We maintain regular backups of our databases so that if something goes wrong, we can restore your data. We test our backup and recovery procedures regularly to ensure they work.

Your Rights Over Your Data

You have the right to access your personal data. You can request a copy of all the information we hold about you. We'll provide this in a readable format within a reasonable timeframe. You also have the right to correct your data if it's inaccurate. If your address or phone number has changed, you can update it in your account settings or contact our support team.

You have the right to delete your data, subject to legal and operational requirements. If you request deletion, we'll remove your personal information from our active systems. However, we may retain some data for legal compliance, fraud prevention, or dispute resolution. We'll explain any data we retain and why.

You also have the right to object to certain uses of your data. For example, if you don't want to receive promotional emails, you can opt out. You can manage your communication preferences in your account settings or by contacting our support team.

Cookies and Tracking

We use cookies to improve your experience on guru 69. Cookies are small files stored on your device that help us remember your preferences and keep you logged in. We use session cookies (which expire when you close your browser) and persistent cookies (which stay on your device longer).

We also use analytics tools to understand how you use guru 69. These tools track which pages you visit, how long you stay, and what actions you take. We use this information to improve our platform and fix issues. We do not use this data to identify you personally—it's aggregated and anonymized.

You can control cookies through your browser settings. Most browsers allow you to block cookies or delete them. However, blocking cookies may affect your ability to use guru 69. We recommend allowing cookies so you have the best experience.

How Long We Keep Your Data

We keep your data for as long as your account is active. If you close your account, we retain some data for legal and operational reasons. For example, we keep transaction records for at least five years to comply with financial regulations. We also keep data related to disputes or complaints until they are resolved.

We delete data that is no longer needed. For example, if you request deletion and there are no legal reasons to retain your data, we'll remove it. We also delete old backup copies of your data after a certain period.

If you have questions about how long we keep specific data, contact our support team. We can provide details about retention periods for different types of information.

Contacting Us About Privacy

If you have questions about this privacy policy or how we handle your data, contact our support team. We offer English-language support via live chat, email, and phone during business hours. Our team is based in Jakarta and Medan and can answer questions about data collection, use, and protection.

If you want to exercise your rights (access, correct, delete, or object), you can submit a request through our support team. We'll process your request within a reasonable timeframe, usually within 30 days. If we need more information to process your request, we'll contact you.

We take your privacy seriously and are committed to protecting your data. If you believe we have violated your privacy rights, you have the right to lodge a complaint with your local data protection authority. We also welcome your feedback on how we can improve our privacy practices.

Policy Updates

We may update this privacy policy from time to time. If we make significant changes, we'll notify you by email or through a notice on guru 69. We'll give you time to review the changes before they take effect. Your continued use of guru 69 after changes take effect means you accept the updated policy.

This privacy policy was last updated on the date shown at the top of this page. If you have questions about our privacy practices or this policy, our support team is ready to help. We're committed to transparency and protecting your data on guru 69.